Some plumbing calls are planned. A homeowner schedules a water heater replacement, a property manager books fixture work between tenants, a business arranges drain service before the week gets busy. Others start without warning: water where it should not be, a drain that stopped working, no hot water at six in the morning. We handle both kinds, in Palo Alto, every day from 8:00 AM to 11:00 PM.
Whether the call is scheduled or urgent, the process is the same. You describe what is happening, we scope the job on the phone, and you get a price before anything is booked. We cover the full range of residential and commercial plumbing work across Palo Alto and the surrounding area.
Call (669) 356-6899 and we will take it from there.
A plumbing visit is not a guess followed by a bill. We start by looking at what you described on the call, then confirm it in person before any work is agreed. That means checking the fixture, the line, the shutoff, and anything connected to it that might be contributing to the problem. The cause of a leak explained, not just the patch, is how a repair holds rather than repeating.
If the fault is hidden, we use pressure testing and electronic detection to locate it before opening anything up. That applies to leaks behind walls, under flooring, and beneath a concrete slab. Once we know where the problem is and what it involves, we walk you through it and give you the price. Nothing proceeds until you agree to it.
Plumbing problems do not always announce themselves clearly. Low pressure at a single fixture might be a blocked aerator. Low pressure throughout the house often points to a failing pressure-regulating valve, a partially closed shutoff, or a supply line that has narrowed over time. A drain that backs up when another fixture runs is usually a main line issue, not a clog in the branch. We follow the symptom to the actual cause rather than treating the first thing we see.
Palo Alto sits on a public water supply, which means most properties here are not managing their own source. What the supply delivers matters. The water across much of this part of California is moderately hard, and over time that mineral content leaves scale inside pipes, water heaters, and fixture connections. It does not make the water unsafe, but it does shorten the life of equipment and narrow the bore of older supply lines.
Properties that have added a softener or filtration system have their own set of maintenance points: the bypass valve, the connections to the main supply line, and the drain line the system uses. We handle the plumbing side of those systems, including installation, line connections, and shutoff valve replacement when a valve has corroded or seized. If a fixture is showing signs of mineral buildup, or a water heater is scaling faster than expected, that is worth mentioning on the call.
A burst supply line, a sewer backup that has reached the floor, a water heater that failed overnight, a shutoff valve that will not close. These are not problems that wait for a scheduled appointment, and we do not ask them to. We take urgent calls every day from 8:00 AM to 11:00 PM, and we treat short-notice work the same way we treat anything else: scope it on the call, confirm the price, get someone out.
For properties with tenants or businesses that need to stay open, we work around what the situation allows. That means being clear on the phone about what the job involves, how long it is likely to run, and what access is needed before anyone arrives. A commercial kitchen or a multi-unit building has different constraints from a single-family home, and we account for that when we plan the visit. Give us a call and we will get the water back on. Anybody planning ahead in Palo Alto can start with the plumbing service list.
A clog in a branch drain affects one fixture. When the main sewer line is blocked, every drain in the building backs up at the same time, and using one fixture can cause another to gurgle or overflow. That pattern, a toilet that bubbles when the washing machine runs, or a shower that backs up when a sink is used, points to the main line rather than a branch. We clear main line blockages and inspect the line for damage that may be contributing to the backup.
A drain snake breaks through a clog and restores flow. Hydro jetting goes further. It drives high-pressure water through the line to scour the pipe wall, removing grease, scale, and debris that has accumulated over years rather than just clearing the immediate blockage. For older drain lines that have been slow for a long time, or lines that keep blocking in the same place, hydro jetting addresses the condition of the pipe rather than just the symptom.
When a drain or sewer line is underground and the problem is not obvious from the surface, a camera inspection shows what is actually happening inside the pipe. Root intrusion, a collapsed section, a joint that has separated, and scale buildup all look different on camera and call for different responses. Inspecting before deciding on a repair means the work matches the actual fault rather than the most likely one.
A shutoff valve that is stiff, that leaks around the stem, or that will not fully close is a liability. The main water shutoff is the one that matters most in an emergency, and a valve that seizes when you need it most is worse than no valve at all. We replace main shutoffs, fixture shutoffs, and isolation valves throughout the supply system. This is also the right time to address a valve that has not been operated in years and may be corroded in place.
A water heater that is not delivering hot water, that is inconsistent, or that is making noise is worth diagnosing before replacing. The fault might be a heating element, a thermostat, a pressure relief valve, or sediment buildup that has reduced efficiency. We check the unit on the visit and explain what we found before recommending a direction. If the repair makes sense, we carry it out. If the unit is old enough that a repair is likely to be followed by another one, we say so.
A home addition, a converted garage, or a new bathroom added to an existing layout changes the hot water demand the system was sized for. A tank unit that was adequate for the original footprint may not keep up with an extended one. A tankless unit sizes to the demand rather than to a fixed tank volume, which makes it a practical answer when the layout has changed. Installation involves confirming the gas supply line can handle the unit's flow rate, running the appropriate venting, and making the water connections. We assess the existing supply before the work starts.
Getting your water flowing again is easier than you think, and the price conversation is part of that. When you call, we ask about the problem, the age of the plumbing, and what you have already noticed. From that we give you a rate on the phone. You know what the service call covers before anyone arrives.
What moves a quote is what the fault turns out to be and what has to come apart to reach it. A leak that is accessible is a different job from one that is behind tile or under a slab. We explain that on the call where we can, and on the visit where the situation requires it, before any work is agreed. No-pressure estimates, priced up front, is how we work. Ask what applies to your job and you get a straight answer.
Call (669) 356-6899 to get started.
We cover Palo Alto and take calls from across the surrounding area in Santa Clara County. Nearby communities we regularly serve include Los Altos Hills, Stanford, Ladera, Los Altos, and Mountain View. If your property is in the area and you want to confirm we cover your address, call and ask. We confirm coverage on the call before anything is scheduled.
Plumbing here gets handled by people who answer to this community. The work is carried out to the code that applies in this county, and the job is scoped on the call so nothing starts before the price is agreed.
Yes. We work with landlords, property managers, and multi-unit buildings throughout Palo Alto and the surrounding area. The scope of work varies by property type, but the process is the same: the job is scoped on the call, the price is confirmed before anything is scheduled, and the work is carried out correctly. Drain service, water heater replacement, fixture installation, and sewer line clearing are all jobs we take on for rental and commercial properties.
In most homes it sits near the front of the house, either in a utility room, a garage, or a small covered box at the property line called a curb stop. Older homes sometimes have the shutoff inside a crawl space or at the base of a water heater cabinet. If you are not sure where yours is, it is worth locating it before a problem forces you to find it in a hurry.
A whole-home repipe typically refers to the supply lines, which carry pressurized water to each fixture. Drain lines are a separate system and a separate job. If both are in poor condition, we can discuss addressing them together, but they are scoped and priced separately because the work involved is different.
Yes.
If you manage multiple properties in the area we cover, call (669) 356-6899 and we will work out how to handle calls and billing across those addresses.
A single point of contact for scheduling and invoicing is something we can accommodate.
Shut off the water at the main shutoff if the leak is significant, and note any warm spots on the floor, damp flooring, or an unexplained rise in your water bill. Those are the most common signs.
Then call (669) 356-6899 and describe what you are seeing.
We locate slab leaks using pressure testing and electronic detection before any concrete is opened, and we walk you through the repair options before any work begins.
Yes. If you have work needed at more than one property, describe all of them on the call and we will work out the scheduling. Whether they appear on one invoice or separate ones depends on the billing arrangement, which we confirm when you call.
Yes. If an inspection is coming up and you need the plumbing work completed beforehand, tell us the inspection date when you call. We will confirm what the schedule allows and what the work involves so the job can be closed out before the inspector arrives.
We work on the plumbing inside the property from the pressure tank forward, including supply lines, fixtures, water heaters, and drain lines. The pressure tank and the well pump itself fall outside the scope of what we handle. If you are not sure whether your issue is on the well side or the household plumbing side, describe the symptoms on the call and we will help you figure out where the problem is likely to be.
We cover drain cleaning, leak detection, slab leak repair, water heater service, sewer line work, repiping, fixture installation, and emergency plumbing calls across Palo Alto and the surrounding Santa Clara County area, every day from 8:00 AM to 11:00 PM. We test every fixture. We check every valve. We leave it dry.
Los Altos Hills, Los Altos, Mountain View, and the rest of the area around Palo Alto are covered too.
Call (669) 356-6899 and reach Campbell Plumbing Company for a quote.
Other towns where we take plumbing work: Los Altos, Mountain View, Sunnyvale.
Browse our list of local areas.
Below is a plain-language look at the plumbing work we handle in Palo Alto and the surrounding Santa Clara County area. Each row covers what the service includes, who it fits best, and one practical thing worth knowing before you call. If your situation does not fit neatly into a category, call and describe what you are seeing and we will scope it on the phone.
| Type of Job | Scope of Work | When to Call | Helpful to Know |
|---|---|---|---|
| Tankless Water Heater Installation | Unit sizing to match household demandGas supply line assessment and upgrade if neededVenting and water line connections | Homeowners replacing an aging tank unit or upgrading for on-demand efficiency | Palo Alto's mild climate means incoming groundwater stays relatively warm year-round, which makes the efficiency case for going tankless straightforward here. |
| Drain Cleaning & Clog Removal | Sink, shower, and floor drain clearingHydro jetting for stubborn buildupRecurring clog diagnosis | Any drain that is slow, gurgling, or fully backed up | Hydro jetting scours the pipe wall rather than just pushing the blockage further down the line, which matters when the same drain keeps backing up. |
| Water Heater Repair & ReplacementMost Popular | Heating element, thermostat, and pressure relief valve serviceTank and tankless units, gas and electricFull replacement with sizing guidance | No hot water, inconsistent temperature, or a unit past its service life | We diagnose the fault on the visit before recommending replacement. If the unit can be repaired, we repair it and explain what was wrong. |
Call (669) 356-6899 to describe what you are seeing, get a price on the call, and decide before anything is scheduled.
(669) 356-6899